Onboarding Voca CIC Service
This procedure describes how to onboard a new Voca CIC service.
| ➢ | To onboard a Voca CIC service: |
| 1. | Do one of the following: |
| ● | In the Customers page, from the Add Service drop-down, choose Voca CIC. |
| ● | In the Services page, choose Voca CIC. |
When you have configured the details for the new tenant, the following confirmation is displayed and the Tenant list is displayed showing the new entry:
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Parameter |
Description |
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Tenant Name |
The name of the tenant service. |
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Settings |
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Tenant Domain Name |
The name of the Microsoft domain of the customer tenant. |
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Tenant Administrator Email |
The Email of the domain administrator of the customer tenant. |
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Country |
Country area dialing code |
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Time Zone |
Country time zone |
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Data Retention Duration |
The time in days to store data in the database before its purged. |
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| Languages for Conversational AI | ||||||||||
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Primary Auto Attendant Language |
The Primary language of the Auto Attendant language. |
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Secondary Auto Attendant Language |
The Secondary language of the Auto Attendant language. |
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Flow Designer Supported Languages |
Languages supported by the Flow Designer module. |
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Conversational Auto Attendant Settings |
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Max Auto Attendant Entities |
The maximum number of Auto Attendant entities that are supported. |
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Auto Attendant Contact Name Recognition Format |
Format of the Contact Name of the Auto-attendant. |
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SMS Configuration |
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SMS Messages |
Lets you enable or disable support for SMS text messages. |
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Tenant Details |
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Tenant Details |
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IVR Leading Number |
The IVR (Interactive Voice Response) leading number used for automated voice technology to interact with callers before connecting them to the appropriate department or agent. |
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Tiers |
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Tiers |
Displays the number of defined tiers and lets you configure Floating Groups. For example, Virtual Agent, CIC1 and CIC2
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Add-ons |
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Add-on modules |
Add-on modules, for example, CIC Sessions and IVA Services. |
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The following message is displayed confirming that the new tenant has been created.
The Tenants List is displayed with the new service.
